Primary operating challenges
- • Extreme seasonal bottlenecks from January to April
- • Clients submitting documents late or incomplete
- • No engagement with clients outside of tax season
Recommended playbook
- 1.Automated document checklist delivery and reminders
- 2.Capacity-based appointment scheduling
- 3.Off-season nurture for tax planning and advisory
- 4.Referral campaigns timed to post-filing satisfaction