Keep your practice running smoothly without overloading your front desk. Capture 100% of patient inquiries, book appointments directly into your practice calendar 24/7, and automatically follow up with patient inquiries in seconds—fully secure and automated.
“Deployed across medical, dental, and wellness practices in Australia & the USA to guarantee zero missed patient calls.”
Engineered to triage high-urgency inquiries immediately while automating routine bookings into your schedule.
Warmly greets the patient, identifies existing vs new patient status, and confirms preferred dentist or clinic location.
Asks clinical triage questions regarding pain level (1-10), duration, swelling, and recent dental procedures.
Checks live chair availability, offers earliest matching morning/afternoon slots, and locks the appointment time.
Sends instant patient SMS confirmation with clinic address, parking notes, and medical history digital intake link.
Severe acute facial swelling, trauma with knocked-out teeth, uncontrolled bleeding post-extraction, or difficulty swallowing/breathing.
Instructs caller to contact local emergency services (000 in AU / 911 in US) if breathing is compromised, or transfers immediately to clinic emergency on-call practitioner line.
Capturing missed calls and after-hours estimate requests generates immediate bottom-line cashflow.
Average Job / Patient LTV
$350 - $4,500 (Cleanings up to Full Arch Implants)
Median ticket across active operators
Monthly Missed Calls
40 - 90 patient calls
Typical uncaptured call volume
Recovered Revenue Model
Recovering 12 missed new patient...
Recovering 12 missed new patient appointments per month adds $18,000 - $35,000 in patient lifetime value.
Projected ROI Multiple
6x - 15x return on monthly retainer
Compared to monthly software retainer
We connect your existing operational stack with native API webhooks and automated GoHighLevel sync.
Engineered to adhere to both US and Australian telecommunications and privacy legislation.
HIPAA-compliant data handling architecture with Business Associate Agreement (BAA) safeguards and TLS encrypted call records.
Adheres strictly to the Australian Privacy Principles (APPs) and Privacy Act 1988 for sensitive health record management.
Data Security: Audio recordings stored in regional Australian or US AWS/GCP data centers with automated redaction of payment card details.
| Feature | Traditional Call Centers / Front Desk | DigitalX AI Automation (AU & US) |
|---|---|---|
| Cost | High per-call, peak-time, or seat-based costs | Flat monthly retainer with unlimited booking capacity |
| Response Time | Patients often experience holds during peak times | Answers under 500ms latency, zero hold times 24/7/365 |
| Integrations | Hand-written notes forwarded to email / inbox | Automated integration with CRM & appointment calendars |
| Handling Capacity | Limited by staff count (can only take one call at a time) | Unlimited concurrent calls—never busy, never on hold |
Human-sounding AI voice receptionists and real-time automation answer calls, qualify prospects, and book appointments 24/7 across the US & Australia.
Explore solutionInstant missed-call text-back and automated lead recovery for service businesses. Engage callers in under 30 seconds before they dial a competitor.
Explore solutionWe stand up GoHighLevel end-to-end: snapshots, workflows, calendars, and two-way SMS so every lead and job runs on one system instead of five tabs.
Explore solutionCertified HubSpot automation partner. We engineer automated lead routing, custom n8n webhooks, AI agent syncing, and sales pipelines for high-growth firms.
Explore solutionWe scope a phased implementation tailored to your specific field software, dispatch staff, and call volume. Speak directly with an engineer.