Harbor Plumbing Co.

The story

Harbor's owner answered the phone himself between jobs. He estimated 30 to 40 missed calls a week, mostly nights and weekends, and emergency plumbing is the most lucrative slice.

We layered Missed call text back over an AI voice agent that triages emergencies and books non urgent jobs. Calls his cell only for true after hours emergencies.

First quarter recovered $48k of previously lost calls. Annualised: $180k+ in booked work without adding headcount.